Public Offer Agreement (Services Agreement)

Last updated: September 11, 2026 · Provider: Individual entrepreneur (FOP) Balabuiev Yevhen Serhiiovych · inbox@adpilot.com.ua

English translation, provided for convenience. The binding text is the Ukrainian version at adpilot.com.ua/terms.html, which prevails in case of discrepancy.

1. General provisions

1.1. This document is the Provider's public offer, addressed to an indefinite number of persons, to conclude an agreement for the provision of services involving use of the AdPilot software service on the terms below (the "Agreement"), under Articles 633, 641 and 642 of the Civil Code of Ukraine.

1.2. The Agreement is a public contract (Art. 633 of the Civil Code) and a contract of adhesion (Art. 634): the Customer accedes to it as a whole and may not propose its own terms.

1.3. The Agreement is concluded in electronic form under Articles 11 and 12 of the Law of Ukraine "On Electronic Commerce". Acceptance of the offer means the actions described in Section 5.

1.4. The current version is always available at https://adpilot.com.ua/terms.html. The Provider recommends saving or printing the version in force on the date of acceptance.

1.5. If the Customer does not agree with any term, it may not use the Service.

2. Definitions

• Provider — the person identified in Section 3.
• Customer — a legal entity, private entrepreneur or other person acting within its business activity (including an authorised representative) that has accepted this offer.
• Service (AdPilot) — the Provider's software product at adpilot.com.ua and in the Cabinet, for daily monitoring and automated optimisation of the Ads Account.
• Cabinet — the Customer's personal area, accessed with an e-mail and password.
• Ads Account — the Customer's Google Ads account connected to the Service.
• Autopilot — the mode in which the Service changes the Ads Account on its own, within the settings and limits set by the Customer.
• Algorithms — software algorithms, machine-learning models and generative language models (AI technologies) that produce findings, recommendations, reports and Autopilot decisions.
• Operations — the log recording every action the Service performs in the Ads Account.
• Trial Period — free access on the terms of Section 8.
• Subscription — paid access for a fixed term under the selected plan.

3. Provider details

3.1. As required by Art. 7 of the Law of Ukraine "On Electronic Commerce", the Provider discloses: name — Individual entrepreneur (FOP) Balabuiev Yevhen Serhiiovych (Фізична особа-підприємець Балабуєв Євген Сергійович); tax ID — RNOKPP (individual taxpayer registration number) 3343307994; registered address — Ukraine, 03115, Kyiv, Mykhaila Kotelnykova St.; e-mail — inbox@adpilot.com.ua.

3.2. Notices are exchanged via inbox@adpilot.com.ua and the e-mail address the Customer gave at registration; notices sent to these addresses are deemed duly delivered.

4. Subject of the Agreement

4.1. The Provider grants the Customer, for the term of the Agreement, the right to access the Service as software operated on a software-as-a-service basis, and the Customer accepts and pays for that access under the selected plan.

4.2. The Service's functionality includes: a daily automated check of the Ads Account and detection of deviations; recommendations; Autopilot within the Customer's settings (negative keywords, pausing products without sales, bid adjustments); the Operations log with undo; a chat in which changes are executed at the Customer's instruction; for actions that affect spend or results, AdPilot warns about the consequences and asks again before executing; daily, weekly and monthly reports via Telegram and/or e-mail.

4.3. Findings, recommendations, reports and Autopilot decisions are produced using the Algorithms. The Customer acknowledges that such processing is automated.

4.4. The Service is not an advertising agency, does not place advertising and is not a party to the Customer's relationship with Google. Advertising costs are paid directly to Google.

4.5. The Provider may change, extend or discontinue individual features without materially reducing the paid functionality during the current paid period.

5. Conclusion of the Agreement (acceptance)

5.1. Acceptance of the offer — full and unconditional agreement with all its terms — is the Customer's completion of the registration form and pressing the "Create account" button, next to which direct links to this offer and to the Privacy Policy are displayed.

5.2. The Agreement is deemed concluded in written (electronic) form from the moment of those actions, without signing a paper copy; they constitute the Customer's transaction (Art. 642 of the Civil Code, Art. 11 of the Law of Ukraine "On Electronic Commerce").

5.3. By accepting the offer the Customer confirms that: it is at least 18 years old; it acts within its business activity, not as a consumer for personal needs; it has full authority to manage the Ads Account it connects and to grant access to it; the information provided is accurate.

5.4. The Customer is responsible for keeping the Cabinet password secure. All actions taken in the Cabinet after login are deemed taken by the Customer.

6. Connecting the Ads Account

6.1. The Ads Account is connected solely through the official Google connection with the Customer's explicit consent given in Google's own interface. The Provider neither receives nor stores the Customer's Google password.

6.2. The scope of access is limited to the permissions required to work with Google Ads. The access token is stored in encrypted form.

6.3. The Customer may revoke access at any time — in the security settings of the Google account or via the "Disconnect" button in the Cabinet. From that moment the Service stops all activity in the Ads Account; earlier changes remain in the Ads Account and are reverted by the Customer.

7. Autopilot and automated actions

7.1. Autopilot makes changes in the Ads Account on its own, within the settings and limits configured by the Customer. The Customer may switch Autopilot off or on again at any time in the Cabinet settings.

7.2. Every Autopilot action is recorded in the Operations log with its time, substance and reason, and may be undone by the Customer.

7.3. Changes proposed in the chat are executed at the Customer's instruction; for actions that affect spend or results, AdPilot warns about the consequences and asks again before executing.

7.4. The Customer understands and agrees that the Service's findings and actions are produced by the Algorithms and may be inaccurate, incomplete or erroneous, and that the decision to enable Autopilot and define its limits is taken by the Customer alone, at its own risk. The Customer bears full responsibility for the consequences in the Ads Account — in particular advertising budget spend, bid levels, paused campaigns or products and changes to the set of keywords.

7.5. The Customer is solely responsible for the compliance of its advertising, products, website and landing pages with the law and with Google's policies, and for Google's decisions regarding its Ads Account.

8. Trial Period

8.1. A new Customer is granted a Trial Period of 24 hours of full access to the Service for one Ads Account, with no payment card required.

8.2. After the Trial Period ends the Cabinet switches to read-only mode: the Customer's data is retained, while changes in the Ads Account and Autopilot are suspended until a Subscription is taken out.

8.3. The Trial Period is granted once. The Provider may refuse a repeat Trial Period, in particular where one person registers several accounts.

9. Plans, payment and Subscription

9.1. The plans, their functionality, the number of Ads Accounts available and the prices are published on the pricing page of adpilot.com.ua and form an integral part of the Agreement.

9.2. The Subscription is prepaid for the selected billing period. Access to the paid functionality is granted once payment is received.

9.3. The Subscription renews automatically for the next identical period unless cancelled before the end of the current one. Cancellation is available in the Cabinet or by writing to inbox@adpilot.com.ua.

9.4. The Provider notifies the Customer of any price change at least 14 calendar days before the next billing period starts. Continued use of the Service after the new price takes effect means the Customer accepts it.

9.5. If the Subscription is cancelled, access remains until the end of the paid period. The unused part is not refunded, except where a refund is expressly required by law or where the Service was unavailable through the Provider's fault.

9.6. Failure to pay for the next period is grounds for switching the Cabinet to read-only mode; data is retained as described in the Privacy Policy.

9.7. Accounting documents are issued on request to the e-mail address given at registration.

9.8. Payment for the Subscription is processed via the WayForPay payment system. WayForPay determines and displays its payment-system fee on the checkout page.

9.9. The billing period is monthly or yearly, at the Customer's choice. The charge for each subsequent period is made to the bank card saved by the Customer during the first payment, with the Customer's consent to such future charges.

9.10. If a scheduled charge fails, access to the Cabinet is switched to read-only mode immediately; no automatic retries are made. Access is restored once the Customer pays manually through the Cabinet.

9.11. Switching to a higher-tier plan (upgrade) is done through a new payment, and a new billing period starts from the date of that payment; any unused part of the previous period is not carried over or refunded. Switching to a lower-tier plan (downgrade) takes effect from the start of the next billing period.

10. Referral programme

10.1. The Service may provide the Customer with a personal referral link and record visits and registrations through it.

10.2. Bonus terms and amounts (if any) are published separately and may be changed or withdrawn by the Provider. Referral bonuses are not a monetary obligation and are not payable in cash.

10.3. The Provider may refuse to credit a bonus in case of bad-faith conduct: self-referral, fictitious accounts or unsolicited messaging.

11. Customer rights and obligations

11.1. The Customer undertakes to: connect only Ads Accounts it is authorised to manage; provide accurate information; pay for the Subscription on time; monitor the Ads Account and the results of the Service's actions; not use the Service to breach the law of Ukraine or Google's policies.

11.2. The Customer must not: give Cabinet access to third parties without notifying the Provider; reverse engineer, decompile, copy or reproduce the Service; create excessive load, circumvent technical limits or extract the Service's data by automated means; use the Service to build a competing product.

11.3. The Customer may withdraw from the Agreement at any time by revoking access to the Ads Account and deleting its Service account.

12. Provider rights and obligations

12.1. The Provider undertakes to grant access within the selected plan and to take reasonable measures to keep the Service operating without interruption.

12.2. The Provider may carry out scheduled maintenance with prior notice and, in the event of an incident, without notice.

12.3. The Provider may suspend or terminate access without a refund in the event of: breach of clauses 11.1–11.2; conduct that threatens the security or operability of the Service; unlawful use; provision of false information.

12.4. The Provider may engage third parties (infrastructure, communications and data-processing suppliers) to perform the Agreement, remaining responsible to the Customer for access to the Service.

13. Intellectual property

13.1. The Service, its source code, interface, design, texts, trade name and logo are objects of intellectual property rights protected by the Law of Ukraine "On Copyright and Related Rights". Exclusive rights belong to the Provider or its licensors.

13.2. The Customer receives a non-exclusive, non-transferable right to use the Service for its intended purpose for the term of the Subscription. No other rights in the Service are transferred.

13.3. Ads Account data and other information of the Customer remain the Customer's property. The Provider uses it solely to provide the services under the Agreement, as described in the Privacy Policy.

14. No guarantee of results

14.1. The Service is provided "as is" and "as available". The Provider does not guarantee any specific advertising or commercial outcome — in particular a given return on ad spend, number of enquiries, orders, sales or ad positions.

14.2. The Provider does not guarantee uninterrupted or error-free operation and is not liable for the unavailability or modification of third-party services on which it depends, in particular Google and Telegram.

14.3. The Service's recommendations and reports are not legal, tax or financial advice.

15. Limitation of liability

15.1. The Provider's aggregate liability under the Agreement, on whatever basis the claim is made, is limited to the amount actually paid by the Customer for access to the Service during the three calendar months preceding the event giving rise to the claim. If at that time the Customer was within the Trial Period, the Provider's liability is limited to zero.

15.2. The Provider is not liable for lost profit, indirect or incidental losses, loss of revenue, goodwill, customers or data, nor for the Customer's advertising budget spent.

15.3. These limitations apply to the maximum extent permitted by the law of Ukraine and do not limit liability for wilful misconduct.

16. Force majeure

16.1. The Parties are released from liability for non-performance caused by force majeure: armed aggression, martial law, hostilities, missile strikes, emergency power and communications outages, decisions of public authorities, cyberattacks, and prolonged outages or rule changes of third-party services on which the Service depends.

16.2. The Party unable to perform notifies the other within a reasonable time. If such circumstances last more than 60 days, either Party may terminate the Agreement without penalties.

17. Personal data and confidentiality

17.1. The processing of personal data and Ads Account data is governed by the Privacy Policy, which forms an integral part of the Agreement.

17.2. The Parties undertake not to disclose commercial information learned in connection with the Agreement, except as required by law.

18. Term, amendments and termination

18.1. The Agreement takes effect upon acceptance and remains in force until the Parties have performed their obligations or until termination.

18.2. The Provider may amend the Agreement by publishing a new version at https://adpilot.com.ua/terms.html. Changes that materially affect the Customer's rights are notified by e-mail at least 14 calendar days in advance. Continued use after the new version takes effect means the Customer accepts it; if the Customer disagrees, it stops using the Service and may terminate the Agreement.

18.3. The Provider may terminate the Agreement on at least 30 calendar days' notice, refunding the unused part of any prepayment.

18.4. Upon termination the Provider ceases all activity in the Customer's Ads Account.

19. Consumer provisions

19.1. The Service is intended for use in business activity. If, contrary to clause 5.3, the Customer is a consumer within the meaning of the Law of Ukraine "On Protection of Consumer Rights", Articles 12 and 13 of that Law on distance contracts additionally apply.

19.2. Such a Customer may withdraw from the Agreement within 14 calendar days. That right does not apply to services whose provision has begun with the Customer's consent before that period expires; by taking out access and starting to use the Service the Customer gives such consent and confirms awareness that the right of withdrawal is then lost.

19.3. Nothing in the Agreement limits rights that may not be limited by law.

20. Dispute resolution

20.1. The Agreement is governed by the substantive law of Ukraine.

20.2. The Parties resolve disputes through negotiation. A Party that considers its rights infringed sends a written claim to the other Party's e-mail address; the period for considering a claim is 30 calendar days from receipt.

20.3. If the dispute is not settled out of court, it is referred to the court at the Provider's registered location under the procedural law of Ukraine.

21. Miscellaneous

21.1. The Agreement is drawn up in Ukrainian. Translations are provided for convenience; in case of discrepancy the Ukrainian version prevails.

21.2. If any provision is held invalid, the remaining provisions remain in force.

21.3. The Customer may not assign its rights and obligations under the Agreement without the Provider's written consent. The Provider may transfer its rights and obligations in the event of reorganisation or transfer of the business, with notice to the Customer.

21.4. For any question about the Agreement write to inbox@adpilot.com.ua.